NEVER EVER, EVER GET A HOME MORTGAGE FROM BANK OF AMERICA!!
To the
honorable Congressman Mike Coffman;
January 18
2012, I had a water leak at my residence at 22631 Eagle Drive, Elbert Colorado,
80106.
Nationwide Insurance
was my carrier. They did what they were
supposed to do, covered my losses
of over
20,000. I have received a total of three
checks and the last one is the depreciation check of
$2302.55. The two previous checks I called into Bank of
America and gave them my loan #________
and they
gave me a commit number so I could have the local Home Mortgage office endorse
my check,
because they
have no bank branches in Colorado.
March 15, I received the check
for $2302, so I called in to get the commit number they told me
the Fannie
Mae rules have changed I would not be allowed to receive a commit number unless
I had an
inspection
and certification of completion. So I
set up the home inspection and certification of
completion. After both were completed, I called back in
to Bank of America they informed me that the
inspector
had not sent in a report yet, but they would give me the commit number when
they received,
the
report. So I called back the following
day. BOA had everything, but was informed Fannie Mae policy
had changed
and I would have to send in the check for them to endorse. So I spent $10 to send it first
class
priority with a receipt that they had received.
I received a call from Bank of America that I would
have to sign
it before they would endorse it and they would need a revised estimate from the
contractor
in order to
make an exemption to release the funds.
So Last Monday the 16th of April one month later
and hours
and hours on the phone I spent another $18 to overnight it. But before I sent it, I spent one
hour on the
phone with Bank of America Property Claims going over to ensure I had fulfilled
all
requirements. The document request they sent me said they
required a W9 from my contractor. I
asked them
about it and the representative( I could tell did not know what I was asking
about), so I asked
for a manager. They informed me Fannie Mae only required a
W9 if the money was going directly to my
contractor. So I had not heard anything for 5 business
days, so I called today to the Bank of America
Property
Claims office in Fort Worth Texas and talked to Dwayne Jackson, he informed me,
I would not
be getting
my depreciation Check of $2302, because they had not received a W9 for my
contractor, the
home
inspection showed it was only 85% complete, and the check would be held in a
non-interest
bearing account
because I was thirty days late last July.
They would not issue payment, until the project
was
completed, they received the W9 form from my contractor and they had received
one year of on
time payments,
then they would kindly release the money by August, If I had Complied with all
of their
requests. When I blew a gasket and said some unkind
things they informed me they were simply
following
Fannie Mae and Freddie Mac procedures. I
told the manager he was lying, he said he was not
he was just
following procedure. So I asked to talk
to his boss after many minutes finally get from him
his boss was
Kim Estev. I asked repeatedly to talk to
her, I was told I could only talk to him.
I asked how I
know you are
telling the truth; he Mr. Jackson replied I am simply following Fannie Mae
guideline. I then
asked how do
I know that; when you are contradiction
what other Bank of America Representatives
have told
me.
I was
brusquely told I will be the only one you talk to and I am following the guarantor’s
guidelines. So
I then asked
for a copy of the Fannie Mae guidelines to be faxed to me; at first he said he could not do
that. Then he said he would check into it; put me
on hold, and either my phone died or he hung up on
me.
What I am requesting is twofold is to either have Bank of
America release my $ 2302 or the
actual
guidelines of Fannie Mae and Freddy Mac,
so I can know my rights as a borrower. It
saddens
me that my contractor
a small business owner is being
penalized by government beau racy. One last
piece of
information that I think that is important is I had my home mortgaged with
Countrywide when
they went bankrupt
without asking me, my loan was assumed by Bank of America. Somehow in the
process we
ended up one month behind in our mortgage, I spent hours trying to work out a
payment
system and
was told it had to be full payment or it would not be credited to our
account. It took over a
year to get
current with an $1800 loan payment. I
would like to add that we have been current since last
August.
Respectfully
Roger Miller
22631 Eagle
Drive, Elbert Co 80106
303 648 0175
